Promoted to lead the team of 6 engineers that developed and automated test plans for L2 switches, OSPF, RIP and BGP
Implemented an automated test framework and led junior engineers in developing the automated test suites. C; C++; Perl; TCL
Provided 3rd level customer support, serious customer problems that could not be resolved by customer support or field engineers became my teams responsibility to diagnose and determine solutions and workarounds was required.